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Zoosk Review

Overall Score 8

  • Dating site & app with 40 million singles
  • Android and IOS mobile applications for on-the-go dating
  • Easy to use online portals and mobile applications
  • Go invisible feature allows you to browse incognito
  • Pause your profile without deleting it
  • GOOD FOR
    Long-Term Relationships Flirt and Chat
  • Support
    5 /10
  • MONEY BACK
    Cancel options
alt
  • Author: Jake Soto
  • 18.07.18
  • Comments
  • Advertiser Disclosure

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    This website is an independent comparison site that aims to help consumers find the most suitable product for their needs. We are able to maintain a free, high-quality service by charging an advertising fee to featured brands whenever a user completes a purchase. These advertising fees might impact the placement of the brands on this page, and combined with the conversion rates might impact the scoring as well. We make best effort to present up-to-date information; however, we do not compare or include all service providers in the market.

Rating

  • Price
    9 /10
  • Features
    9 /10
  • Ease of Use
    9 /10
  • Help and Support
    5 /10

*The overall score above is based on product testing and research performed by our reviewers, and is not impacted by advertising compensation.

8 overall
score

Overview

Zoosk is one of the most popular online dating sites at the moment, boasting an impressive membership of over 35 million users from 85 different countries.

Plans & Pricing

The following premium plans are available:

6 months:
The 6 months package costs $14.98 per month and comes with all the premium features.

3 months:
The 3 months package costs $19.95 per month and includes all the premium features.

1 month:
You can also get all premium features for a month; it costs $29.95 per month.

Ease of Use

Registration Process

Register with your basic information: username, password, email, age, gender, and sexual orientation. Alternatively, you can simply sign up with your Facebook account. You’ll then enter your location and upload a photo. Finally, answer a few questions about yourself, your education, your height, etc. All that’s left to do is receive a confirmation email and you’re in.

Profile Set-Up

Most of your profile is created during registration, with most of the info you’ve filled out being displayed on your profile. All that’s left to do is create a headline and fill out a description of yourself (minimum 100 characters). You’ll also be prompted to answer a couple fun, but optional, questions to be displayed on your profile like “what’s your ideal first date”. After you’re done with all the typing, upload your profile photo and you’re all set.

Notification Settings

Easily customize which notifications you receive by going to ‘settings’ and choosing which notifications you’d like to see.

Messaging

Zoosk’s messaging system is just like any other online message system, allowing you to communicate freely with other members. You can also upgrade to ‘premium messaging’, which allows non-members to contact you and allows you to respond.

Message Filters

You can specify the kind of person that is allowed to contact you with message filters like country, age, distance, photos, and more.

Daily Matches

Members that match your criteria will show up on your home screen one at a time. Click on their photo to message them right away or use the ‘smile’ and ‘heart’ emoji to interact. Not interested? Click ‘next’ to see another match.

Member Search

You can browse the member database using simple filters like age and location to pick and choose profiles that catch your eye. Click ‘advanced search’ to narrow your matches down with ethnicity, religion, and more specific qualities.

Special Features

When it comes to special features, Zoosk makes your journey towards finding a suitable romantic partner a lot easier.

Carousel feature

This feature allows you to browse various profiles with a high match potential, according to Zoosk’s Behavioural Matchmaking™. The best thing about Carousel is that it learns your moves and understands your preferences and suggests better matches each time.

Zoosk’s SmartPick™

Those who are looking for a more serious relationship will certainly appreciate Zoosk’s SmartPick™. Dedicated to providing a professional service and to help you find love online, Zoosk pays attention to your actions. Taking everything you do while on the site into consideration, SmartPick™ sends you suggestions of potential matches every day. If you and your match both click the ‘like’ button, you will be formally introduced.

Mobile App

Zoosk also offers a mobile app that brings their online dating services right to your fingertips, making it easier for you to get in touch with people and find love even when you are on the go.

Photo Verification

Zoosk’s patent-pending Photo Verification allows members to verify that their photos really look like them. After you choose to verify your photo, you’ll be prompted by Zoosk’s system to record and submit a “video selfie”, basically a video that captures your face from several different angles. Moderators for the site will then compare the video with your photo, and if you’re approved, you’ll get a badge added to your profile. Don’t worry about that “video selfie”, it’ll stay private so no one else will see it. This exciting feature brings newfound levels of transparency to the online dating experience, which helps increase trust between online daters and first date satisfaction.

Site Safety

Hide & seek

With an upgraded membership, the ‘hide & seek’ function allows you to hide your profile so that only people who you message can see you. ‘Sneak’ your profile so that you can browse without a trace. Finally, ‘seek’ keeps your profile the same as regular members where other people see that you’ve viewed their profile.

Go invisible

With Zoosk coins, you can purchase this feature which allows you to browse member profiles without a trace for 30 minutes.

Report a profile

Harassment, underage, scammers, or suspected catfish? You can report these profiles to Zoosk and they will manually investigate the user’s profile.

Pause your profile

If you need to take a break, you can pause your profile without deleting your message history or information. Resume when you’re ready.

Report & block

See an inappropriate image or suspect a fake profile? Look for the 3 little dots in the bottom right-hand corner of someone’s profile and you can report & block them at the same time.

Dating Safety

Check out Zoosk’s blog where they have a section dedicated to dating safety, tips, and advice.

Pros & Cons

  • Easy to use
  • Go invisible feature allows you to browse profiles anonymously
  • Pause your profile without deleting it
  • Report and/or block people
  • Hide & Seek ensures that only the people you message can see you
  • Even after buying a premium subscription, you get bothered to buy coins for more features

Customer support

Zoosk makes no promises on how long they take to respond to emails, but the helpline should put you in contact with a customer service representative ASAP.

Zoosk gets a 5/10 stars for customer service. They seem to rely heavily on their FAQ page and less on their human-to-human customer service. The international phone line is free, but only operating during US hours which is a bit of a bummer. The saving grace, however, is that Zoosk is very straightforward when it comes to usage, which decreases the volume of issues that users might face.

  • Phone support
    Zoosk only has a US phone number for customer service.
  • FAQ
    The FAQ section is possibly one of the most helpful and clear FAQ sections compared to other online dating sites.

Final Word

All in all, Zoosk is a great online dating website offering professional services and opening the doors to a whole world of singles and looking. Whether you are interested in a casual romance or looking for a long-term relationship, Zoosk is there to help you find singles who are more your style.

Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an service@top5-datingsites.co.uk, or write your own review in the Customer Reviews section.

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