eharmony Review

flag Winner of the 2018 iDate awards
  • Virtual tour makes it easy to get used to the platform
  • Someone finds love on eharmony every 14 minutes
  • Central goal to create long-term relationships
  • Can choose between 6, 12, & 24 month plans
Support
9.5 /10
GOOD FOR
Long-Term Relationships
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  • author: Dana Simmons
  • 18.07.18
  • Comments

Rating

  • "Price"
    8.5 /10
  • "Features"
    9 /10
  • "Ease of Use"
    9 /10
  • "Help and Support"
    9.5 /10

Overview

Founded in 2000, eharmony has taken the online dating world by storm with its fresh and innovative and its focus on finding members their perfect match. Its entire concept of matchmaking is formulated around their expert patented compatibility matching system, which is based on 35 years of marriage counseling and relationship research. Figures show that thousands of people take the acclaimed eharmony questionnaire every single day.

In fact, over 120,000 marriages and more than half-a-million relationships in the UK started on eharmony. There are an estimated 5 million UK users of eharmony.

Plans & Pricing

eharmony offers three different subscriptions: 6-months, 12-months, and 24-months. As is common with most dating sites, the longer plans come at discounted rates.

Ease of Use

Virtual tour

eharmony’s virtual tour shows you what to expect as a member of this online dating site, from registration to interacting with other members on the site.

Registration process

The registration process isn’t the quickest, but it is fun! First, you’ll enter your email and create a password and username. Then you’ll answer a series of basic questions about yourself (age, location, kids, etc.). All of these answers are used to help find your compatible matches.

Profile set-up

The registration process will throw you right into setting up your profile, so be ready with your ‘about me’ section. You’ll then answer some questions about what you’re looking for in a match (distance, age, etc.). Next, you’ll complete the Compatibility Quiz to help you find your perfect match. This quiz is based on 32 dimensions of compatibility, and it saves you time by presenting you with good matches so you don’t have to waste hours sorting through profiles yourself. Finally, upload a photo and you’re ready to pick your paid subscription plan. Set aside about 20-30 minutes for this whole process.

Notification settings

Enter the ‘account settings’ tab where you can choose which notifications you’d like to receive, from newsletters to notifications when you receive a new message or match.

Approved photos

Photo guidelines are pretty straight forward: no nudity, no vulgarity, no weapons, and no racially aggressive photos. Just be responsible and your photos will be approved.

Messaging

Once you’ve uploaded your photo, sending a message or a wink is very straight forward, and messaging includes read receipts.

Browse members

A simple interface allows premium members to browse members based on filters such as location, gender, age, and even more detailed filters such as eye color and ethnicity. You can also browse anonymously with the premium subscription. Each match comes with a compatibility score on their profile so you can visually see how close a match they are for you.

Special Features

Personality Report

Each eharmony subscriber will receives Personality Report based on the answers you give in the Compatibility Quiz. This individualized report not just tells you about yourself, but also describes what type of partner would best match your personality.

Dating Advice

eharmony offers a Dating Advice website that features updated content every day. this includes blogs and articles about relationships and dating, and is a great place to get tips and advice.

Icebreakers

One of eharmony’s special features is the Icebreaker. eharmony’s Icebreakers (also known as Q&A) are essentially quick messages that you can send to another member who you’re interested in. They are already written for you, so you can avoid the sometimes overwhelming task of thinking up a perfect first message yourself! This feature is accessible to both paying and non-paying members.

Site Safety

Safe Dating

Scroll to the bottom of any eharmony page and you’ll find the ‘Safety Tips’ section, which is extremely comprehensive. It includes 3 video clips which cover safe online dating habits, as well as, safe ‘in person’ dating tips.

Furthermore, since you’ll be provided with compatible matches instead of selecting profiles yourself, this greatly reduces the risk of fake accounts or scams.

Block Members

Creepy user? Simply block them and they will not be able to contact you or view your profile.

Verification

With the data that eharmony collects from its users, they’ve been known to shut down accounts if the member is legally married, if their personal information doesn’t match public information, and if they violate the terms of service in any way.

Data Collection

There is an ‘opt out’ option in terms of eharmony storing your data.

Pros & Cons

  • Anonymous browsing
  • Be a featured match for 24 hours
  • Can choose between 3, 6 and 12 month plans
  • Unlimited message sending and receiving
  • Can search outside your preferences
  • No 24/7 customer support over the phone

Customer support

Overall, eharmony has gone out of their way to provide answers to your common and not so common questions either by FAQ-style pages, 24/7 email support, and a phone-helpline. It’s safe to say that eharmony has some of the most responsive and helpful customer support in the world of dating.

  • 24/7 Help & Support
    Email support is available 24/7.
  • Phone Support
    Customer Service is available over the phone during business hours.
  • Email
    There is an email messaging system is built into eharmony’s interface for members only.
  • Video Tutorials
    The site offers virtual tours for the public and members.
  • FAQ
    There are collections of commonly asked questions filed under category tabs like 'mobile' or 'subscriptions'.
  • Blog
    The company's blog, “Love and Harmony”, is full of expert advice and tips to help you date better and find love more easily. There is even an 'ask an expert' portal where your question might be selected and answered on their podcast called “The Love Show”.

Final Word

eharmony has grown into one of the largest dating sites on the web since they started back in 2000. With a detailed registration process paving the way, eharmony is proud to be responsible for thousands of meaningful connections each month.

Dana Simmons>
Dana Simmons
author

Dana was determined to find that special someone. Years of being single made her reluctant to believe salvation would come from the online environment. Now a married woman and a mother of two, Dana’s an advocate of online dating sites and is passionate on writing about their success. Dana is a regular contributing writer to the Top 5 Dating Sites blog.

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Questions & Answers

Guest
Cedric

Can you send messages with an eharmony Basic Membership?

answer
You can send and receive Smiles, Icebreakers, and Greetings. You can also reply to a first message. For unlimited messaging, choose the Premium Membership.
Guest
Ron

Is there a free membership option with eharmony?

answer
You can join for free and view matches, but you cannot communicate without a paid membership.
Guest
Denise

Are there fake profiles on eharmony?

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